Total Quality management TQM is a continuous effort by the management and the employees of an organization to ensure long term customer loyalty and customer. These elements are considered so essential to TQM that many organizations define them, in some format, as a set of core values and principles on which the organization is to operate.
The methods for implementing this approach come from the teachings of such quality leaders as Philip B. Crosby, W. Edwards Deming, Armand V. Feigenbaum, Kaoru Ishikawa, and Joseph M. Dale H. Kanishka Bedi: Quality Management, Oxford, James R.
Evans, M. Pradeep V. Primary Elements of tqm TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. Here are the 8 principles of total quality management: PDF This paper is to provide a general understanding of Total Quality Management, a concept that is aimed at ensuring quality with continuous improvement. Customer-focused: The customer ultimately determines the level of quality.
No matter what an organization does to foster quality improvement—training employees, integrating quality into the design process, or upgrading computers or software—the customer determines whether the efforts were worthwhile. Total employee involvement: All employees participate in working toward common goals.
Total employee commitment can only be obtained after fear has been driven from the workplace, when empowerment has occurred, and when management has provided the proper environment. High-performance work systems integrate continuous improvement efforts with normal business operations. Self-managed work teams are one form of empowerment. Process-centered: A fundamental part of TQM is a focus on process thinking.
A process is a series of steps that take inputs from suppliers internal or external and transforms them into outputs that are delivered to customers internal or external. The steps required to carry out the process are defined, and performance measures are continuously monitored in order to detect unexpected variation.
Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM. Download Total Quality Management Books now!
Written by the acknowledged British guru of TQM and Business Excellence, John Oakland, this book provides a simple but powerful model for Total Quality Management and comprehensive coverage of the concepts students need to understand.
The model has been used by literally thousands of people and organizations around the world. Professor Oakland demonstrates how a Total Quality Management strategy can be applied in all business activities to achieve world-class performance. This second edition features several major changes including new material on process modelling and management, quality management systems, people development, performance measurement, the Business Excellence Model, self-assessment, benchmarking and the implementation of TQM.
All the case studies in this edition are brand new, reflecting latest developments in this fast moving and exciting area of management. Moreover, the cases come from leading exponents of TQM and Business Excellence - organizations which have fully integrated the TQ approach into their business operations and delivered real benefits.
This text is invaluable for all undergraduate and postgraduate students studying TQM or Business Excellence as part of their course, as well as those directors and managers working in organizations who would like to improve performance.
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